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Tech Capital
EPIC: ECK
Market: AIM
52-week High/Low: 53.00p / 32.80p
Sector: Support Services
Market Cap: 93.64M
Website: www.eckoh.com

Eckoh is a leading international provider of secure payment and customer contact technology.

We specialise in assisting organisations to secure their card-not-present (CNP) transactions. CNP payments are made over the phone, web or mobile without face-to-face contact or verification. Each year we process over £800 million in card payments for clients in accordance with Payment Card...

Eckoh PLC

www.eckoh.com

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Big picture - Why invest in Eckoh PLC

Eckoh PLC Snapshot

Our Strategy

The main new strategy for this year is our establishment and acceleration of growth in the largest payments market in the world, the US. We believe that the opportunity for deploying our payment products has strengthened further as a result of recent adverse publicity in the market relating to data breaches. This has now fuelled a re-evaluation of card and data security processes that has coincided with us establishing a market presence, which leads us to believe that significant sales growth can be delivered over time.

Our near term growth strategy has evolved:

. Establish and expand our US footprint to capitalise on secure payment opportunities
. Leverage channel partners in both UK and US markets
. Maximise international opportunity for the combined Eckoh and Veritape product line
. Bring the new payment product OneProx to market
. Continue to invest in R&D to underpin next generation product development and maintain market leading position
. Continue to evaluate acquisition opportunities

Agent Desktop

Reduce the Myriad of Screens Your Agents Manage into One Single Portal

The relationship between the customer and your agent is the heart of customer experience — and the hub of this engagement is the contact centre agent desktop.

Giving your agents the right tools to manage this relationship can save time, money and improve the customer experience. Social media response capabilities, centralised knowledge management and other tools can make a world of difference— and help you to keep pace with rising customer expectations. But, so often, legacy desktops can be difficult to adapt and need to be supported by lots of other applications open on the agent’s desktop.

So how can you give your team what they really need? Coral Universal Agent Desktop provides the answer.


Third Party Support

Let’s Stop End of Life from Meaning End of Support

You can't blame systems vendors from focusing on the sale of new licenses, new releases or upgrades. Many want to drive up revenue to recoup their investment in the latest generation of technology. Making platforms or applications end-of-life, removing support or asking for significant premiums is all part of their strategy.

But your business goals and timeframes are different. It's likely you want to focus on maximising the return on investment in your systems. That way, you can use your budget for other areas, such as the explosion of investment in new customer channels such as social media.

So who makes the rules on when systems are end of life... you or the vendor? With Eckoh, you can take back control.

Productivity

Powerful, Vendor-Agnostic Solutions are Within Easy Reach

Do you want to add leading-edge functionality to your existing contact centre — improving the customer experience, saving money and increasing your return on investment?

Organisations the world over are discovering they no longer need to replace their infrastructure if they want to innovate. Instead, hand-picked solutions can breathe new life into older systems and deliver dramatic benefits.

Suddenly, long-running business issues are solved, your teams get the tools they need and your customers notice the improvements.

Board of Directors

Eckoh's Board of Directors consists of technology leaders.

Christopher Humphrey

Non-Executive Chairman

Christopher Humphrey, BA, MBA and FCIMA, is currently a Non-Executive Director of AVEVA Group plc, SDL plc and The Vitec Group plc. Christopher was formerly Group Chief Executive Officer of Anite plc from 2008 until August 2015, having joined Anite in 2003 as Group Finance Director. He has held senior positions in finance at Conoco, Eurotherm International plc and Critchley Group plc. He was previously a non-executive director of Alterian plc between 2011 and 2012.


Guy Millward

Non-Executive Director

Guy Millward has held a number of senior finance positions with both publicly listed and privately held technology companies. Guy joined the board in October 2016 and is currently CFO at Imagination Technologies Group plc, a leading multimedia, communications and technology company. His previous roles include; Group Finance Director at Morse Plc, Group Finance Director at Alterian Plc and more recently, CFO at Advanced Computer Software Group plc from 2013, until its sale to Vista Equity Partners in mid-2015. Guy qualified as a chartered accountant with EY in 1989.


David Coghlan

Non-Executive Director

David is currently Chairman of Synectics plc, an AIM-quoted provider of high-end electronic security systems, and a Non-Executive Director, and Chairman of the audit committee, of SCISYS plc, a software company also quoted on AIM. He is also Chairman of Quadrant Group Limited, a leading independent supplier of aviation simulation and training, with subsidiaries in the UK and USA. He has extensive experience with technology companies in the business-to-business field. David was previously a partner at Bain & Company, a leading strategy consulting firm.


Nik Philpot

Chief Executive Officer

Nik is a founder of Eckoh and was appointed COO and Deputy CEO in September 2001, before being appointed CEO in September 2006. Nik has 30 years’ experience in the voice services industry; he was originally at British Telecom before establishing a number of start-up businesses in the telecoms and technology sectors. As CEO of Eckoh, he has created a leading provider of Secure Payment solutions and Customer Contact services for the contact centre industry.


Chrissie Herbert

Chief Financial Officer

Chrissie joined the Board in May 2017 from her role as UK & Ireland Finance Director at PayPoint plc. She brings with her significant industry insight and experience from one of the leading global secure payment companies. In addition, having qualified as a Chartered Accountant at KPMG, Chrissie gained considerable executive experience at a number of high growth, consumer facing businesses including Collect+ and Travelodge Hotels Ltd.

 

Substantial Shareholdings

As of 31st March 2018, the Company had been notified of the material interests shown in the chart below, representing 3% or more of its current issue share capital.

Shareholder Number of Shares % of issued share capital
Hargreave Hale Limited 48,135,636 19.09
Kestrel Partners LLP 36,387,864 14.43
Herald Investment Trust Limited 17,814,890 7.06
Cavendish Asset Management 10,838,000 4.30
Majedie Asset Management 8,760,898 3.47
Hargreaves Lansdowne Asset Management 8,127,728 3.22
River + Mercantile Asset Management 7,601,865 3.01

 

Director's Interests

Director 31 March 2018 31 December 2017 31 March 2017
N B Philpot 6,926,285 6,876,285 5,854,873
C J Humphrey 400,000 350,000 -
C G Herbert 20,000 20,000 -

 

Eckoh UK Ltd

Telford House,

Corner Hall,

Hemel Hempstead,

Herts HP3 9HN

Call Us: +44 (0) 1442 458 300

 

Omaha, USA

Eckoh, Inc.

9900 Nicholas Street, Suite 175

Omaha, NE 68114

United States

Call Us: US +1-866-258-9297

Advisers

Nominated Adviser
Nplus1 Singer Advisory LLP
One Bartholomew Lane
London EC2N 2AX
t: 020 7496 3000
f: 020 3205 7550
w: www.n1singer.com

Auditor
KPMG LLP
Altius House
One North Fourth Street
Milton Keynes MK9 1NE
t: 01908 844800
w: www.kpmg.com/uk

Solicitor
Mills & Reeve LLP
Botanic House
100 Hills Road
Cambridge CB2 1PH
t: 01223 364 422
f: 01223 355 848
w: www.mills-reeve.com

Financial Public Relations
FTI Consulting
200 Aldersgate
Aldersgate Street
London EC1A 4HD
t: 020 3727 1000
w: www.fticonsulting.com

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