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Tech Capital
EPIC: ECK
Market: AIM
52-week High/Low: 54.00p / 34.75p
Sector: Support Services
Market Cap: 91.59M
Website: www.eckoh.com

Eckoh is a leading international provider of secure payment and customer contact technology.

We specialise in assisting organisations to secure their card-not-present (CNP) transactions. CNP payments are made over the phone, web or mobile without face-to-face contact or verification. Each year we process over £800 million in card payments for clients in accordance with Payment Card...

Eckoh PLC

www.eckoh.com

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Big picture - Why invest in Eckoh PLC

Eckoh PLC Snapshot

Our main strategy for this year is to establish and accelerate growth in the largest payments market in the world, the USA. We believe that the opportunity for deploying our payment products has strengthened further as a result of recent adverse publicity in the market relating to high profile data breaches. This has now fuelled a re-evaluation of card and data security processes that has coincided with us establishing a market presence. This leads us to believe that significant sales growth can be delivered over time.

Our Near Term Growth Strategy has Evolved:

  • Establish and expand our US footprint to capitalise on secure payment opportunities
  • Leverage channel partners in both UK and US markets
  • Maximise international opportunity for the combined Eckoh Group
  • Bring the new payment product portfolio (Haloh) to market
  • Continue to invest in R&D to underpin next generation product development and maintain market leading position
  • Continue to evaluate acquisition opportunities

Secure Payments and Customer Contact Solutions

Globally, Eckoh offers the largest range of PCI compliant solutions on the market, enabling contact centres to take secure card payments from customers over the phone, without risk of fraud. In addition, our award winning customer contact services allow your customers to self-serve through automation, reducing call queues and improving contact centre efficiency.

 

Secure Payments Over the Phone or Web - HALOH

A card number passes through many points of the organisation during a payment authorisation process. This increases the risk of fraud because this data can be intercepted at these intervals by hackers. Stopping card data from ever reaching your network is the best way to ensure it's made safe, but it's also well known that phone and web payment channels are notoriously difficult to lock down.

Eckoh's suite of secure payments products, HALOH, addresses key concerns around:

  • the receipt, transmission and storage of sensitive card information,
  • insider and external fraud; and
  • PCI DSS compliance.

To do this, HALOH effectively puts a shield around all or part of your organisation stopping card data from penetrating it, and removes areas of your organisation from PCI DSS audit scope, such as your contact centre, databases and IT networks.

Key Benefits

  • Access to the widest range of phone and web payment security options on the market.
  • Fully customisable.
  • Fully PCI DSS Level One compliant.
  • Reduced risk of sensitive data leakage.

For more information on Secure Payments please click here

 

Customer Contact Solutions

Now more than ever, customers are answering their own questions about products and services through online automation i.e. desktops, laptops or mobile devices. As a result, consumer behaviour is changing and they will only pick up the phone to an agent when they have exhausted all other channels of information. In turn, the role of the agent is now seen as someone who has the answers to complex questions, not rudimentary ones. 

Organisations now want to make their processes and contact centre more efficient for their customer and operations. They also want to make their channels seamless to enable customers to transport information from one channel to the next without them having to repeat any aspect of it. 

Our automated solutions can be applied across voice, web and mobile channels and address customers' general enquiries:

  • EckohROUTE - Intelligent Call-Routing giving you complete control of how and where inbound calls are delivered
  • EckohASSIST - Natural Language Speech Recognition - Voice Self-Service
  • EckohADDRESS - Name and Address Identification and Capture
  • EckohLOCATE - Store or location finder
  • EckohID&V - Identify and vertify customers
  • EckohINFO - Real-time product and service information
  • EckohSURVEY - Automated Customer questionnaires

For more information on Customer Contact Solutions, please click here

Nik Philpot
Chief Executive Officer

Serving as CEO since 2006, Nik brings nearly 30 years of experience to the role as a proven entrepreneur, leader, and visionary within the technology and telecom industries.

A founder of Eckoh with over 20 years' service, Nik's focus on innovation and growth has driven the Company to become a global leader in consumer and client solutions within the customer contact space. His insight and investment into payment security is transforming the way customers and brands are protected, and has fuelled a climb in Eckoh's market value of over 500% in just the past three years.

 

Chrissie Herbert
Chief Financial Officer

Chrissie joined the company in May 2017 from PayPoint plc, the FTSE 250 retail technology and multi-channel payment solutions business. Her career has brought significant industry insights and experience from one of the leading global secure payments companies. In addition, having qualified as a Chartered Accountant at KPMG, Chrissie has considerable executive experience at a number of high growth, consumer facing businesses including Collect+, a fast-growing joint venture between PayPoint plc and Yodel and Travelodge Hotels Ltd.

 

Dan Arntz
President, US Operations

Dan leads Eckoh sales and solutions implementation across the United States. Combining over a decade of payments expertise with customer experience knowledge, Dan helps today's modern organisations maximise each customer interaction and provides guidance on how to have those interactions in a safe and secure environment. Prior to joining Eckoh, Dan held a senior position at West Corporation leading their sales, solutions and consulting organization, and spent over 10 years at First Data Corporation, helping clients implement payment solutions in both card present and card not present environments.

 

Ed Johnson
Chief Operating Officer UK

Joining Eckoh in 2001, Ed manages the Product Delivery group which encompasses project management, solutions architecture, dialogue design, application development and speech recognition analysis. Delivering services through all stages of the project lifecycle, Ed has wide ranging management experience in the technology sector particularly within finance, telecoms, retail and insurance sectors. Ed specialises in solution delivery, process re-engineering, software development, system integration, telecoms and data networks, project management, speech recognition and PCI DSS solutions.

 

Dave Holliday

Dave Holliday
Global IT Director

Dave joined the Eckoh team in 2003, and the management team in 2010. His career spans over 20 years in the IT industry working for some of the UK's largest system builders and integrators, delivering IT solutions across both public and private sectors. Dave is now responsible for defining and delivering the overall infrastructure technology strategy and operational responsibility for Eckoh's IT and IS departments.

 

Graham Pollard

Todd Funk
Senior Executive Vice President, US Operations

Todd has more than 25 years experience in contact centres, including 20 years at the senior management level, he totally understands how to work effectively with customers, ensuring they get the most out of their investment in our solutions. Most recently, prior to Eckoh, Todd was the CEO of PSS. Todd's role at Eckoh involves overseeing the company's key frontline functions at a strategic and operational level, with a focus on Customer Contact Solutions. This includes the professional services, project delivery activities, solution integration and support services as well as other areas of the company's operations.

 

Adam Winterflood
Commercial Director UK

In 2001 Adam became Operations Director for the Internet Division at 365 Corporation (which evolved into Eckoh), he then went on to become COO of Rivals Digital Media the company created when 365 divested of the internet business in 2002. Adam re-joined Eckoh in 2015 and is responsible for leading and driving the strategy for the Contact Centre, Account Management and Mobile functions. Adam brings a wealth of knowledge to Eckoh in founding and operating technology companies of various sizes, and his broad range of experience particularly in the mobile sector bring to Eckoh expertise to enhance and complement the senior leadership team.

For more information on the Management team, please click here

 

Substantial Shareholdings

As of 30th June 2017, the Company had been notified of the material interests shown in the chart below, representing 3% or more of its current issue share capital.

Shareholder Number of Shares % of issued share capital
Hargreave Hale Limited 46,272,172 18.46
Kestrel Partners LLP 35,021,090 13.97
Herald Investment Trust Limited 17,814,890 7.11
Standard Life Investments 13,930,359 5.56
Cavendish Asset Management 10,938,000 4.36

 

Director's Interests

Director 30 June 2017 31 March 2017 31 March 2016
N B Philpot 6,876,285 5,854,873 5,704,873
C M Batterham 200,000 1,000,000 950,000
C J Humphrey 250,000 - -

 

Eckoh UK Ltd

Telford House,

Corner Hall,

Hemel Hempstead,

Herts HP3 9HN

Call Us: +44 (0) 1442 458 300

 

Omaha, USA

Eckoh, Inc.

9900 Nicholas Street, Suite 175

Omaha, NE 68114

United States

Call Us: US +1-866-258-9297

Advisers
Nominated Adviser

Nplus1 Singer Advisory LLP
One Bartholomew Lane
London EC2N 2AX
t: 020 7496 3000
f: 020 3205 7550
w: www.singercm.com 

Auditor
KPMG LLP

Altius House
One North Fourth Street
Milton Keynes MK9 1NE
t: 01908 844800
w: www.kpmg.com/uk

Solicitor
Travers Smith

10 Snow Hill
London EC1A 2AL
t: 020 7295 3000
f: 020 7295 3500
w: www.traverssmith.co.uk

Financial Public Relations
Buchanan

107 Cheapside
London EC2V 6DN
t: 020 7466 5000
w: www.buchanan.uk.com

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