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Tech Capital
EPIC: EGS
Market: AIM
Sector: Software & Computer Services
Website:

eg solutions is a leading enterprise workforce optimisation software company, specialising in the back office.

eg pioneered this new market space and developed the most complete, purpose built workforce optimisation software for back offices – the only solution that manages work, people and end-to-end processes wherever they are undertaken, anywhere in the world.

eg solutions is...

EG Solutions plc

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Big picture - Why invest in EG Solutions plc

EG Solutions plc Snapshot

Our software is now used by leading UK, international and global companies in multiple industry sectors including financial services, healthcare and utilities.

Using our forecasting, scheduling, real-time work management and operational analytics capabilities we deliver measureable improvements in service, quality, productivity and regulatory compliance. When supported by our implementation and training services we guarantee return on investment in short timescales.

From the outset eg conducted its implementations on a fixed cost, fixed timescale basis. eg is the only back office workforce optimisation software company that guarantees return on investment and is paid based on the results delivered – implementations will pay for themselves, typically within 6 months. This has earned eg the reputation for ‘doing exactly what it says on the tin’. A recent customer satisfaction survey showed that 100% of clients would recommend eg to another company.

Regardless of who is serving the customer – call center, back offices, branches or the field – our solutions provide true insight into the full customer service process and promote world-class operational management capability.

The Company is listed on the Alternative Investment Market (‘AIM’) of the London Stock Exchange (EGS).

Software

Operational Intelligence Software Suite

No matter how efficient a customer contact centre or front office is, the overall customer experience, compliance and operational efficiency depends increasingly on the performance of the back office operations.

The role and structure of back office operations are rapidly transforming into a virtual organisation often dispersed over many locations and time zones with home and mobile workers receiving work from multiple physical and digital channels.

eg operational intelligence® software suite

Cloud based and modular by design the eg operational intelligence software suite is considered the most comprehensive workforce optimisation suite for back office operations backed by over 25 years of industry experience.

Used by many leading companies in multiple sectors including financial services, BPO services, utilities, and government, eg operational intelligence is proven to improve customer service, operational efficiency and compliance while reducing costs by create additional capacity from existing resources.

The role and structure of back office operations are rapidly transforming into a virtual organisation often dispersed over many locations and time zones with home and mobile workers receiving work from multiple physical and digital channels.

eg operational management methodology

 

Together with the eg operational management methodology implementation services and accredited training programs eg guarantee 20-40% operational efficiency improvements.

eg operational management methodology is designed to transfer industry best practice to team and departmental managers enabling them to embed operational changes into the organisation to reduce cost, improve customer service and evidence compliance.

 

Guaranteed Operational Efficiency Improvements


When complemented by the eg operational management methodology implementation and training services eg will guarantee improvements in operational productivity of between 20 – 40%.

Request a free site survey today to see how eg operational intelligence can optimise your back office operations operations.

 

For further information on software please click here 

 

Services

Operational Management Methodology

The eg operational management methodology underpins the accredited implementation, training and support services designed to help transform back office operations.

Best Practice Operational Management
Training and coaching for managers and team leaders in a fact-based management style using tried, tested and proven methodologies from industry, including:-
– capacity planning
– short interval scheduling
– line balancing
Provides consistency in management of work, resources and performance across the business
Develops world class operations management capability
Delivers guaranteed cost benefit

For further information on services  please click here 

 

Industries 

The eg operational intelligence software suite is the most comprehensive, purpose built enterprise workforce optimisation software solution available for the back office and is proven to improve customer satisfaction, increase operational efficiency and evidence compliance across a range of industry sectors.

The eg operational management methodology implementation services and accredited training courses ensure operations managers gain the most from an eg implementation through learning and embedding industry best practice.

For further information please click here 

 

For resources and downloads please click here 

Elizabeth Gooch MBE – Chief Executive Officer

Elizabeth Gooch MBE, is the CEO and Founder of eg solutions plc. Elizabeth pioneered the introduction of production management techniques into the services sector to improve customer service and guaranteed cost reductions. These techniques form the basis of eg‘s enterprise workforce management software and services offerings.


Michael Woolley – Chief Financial Officer

Michael leads the finance function in the UK and off-shore.  He has ensured integration of the finance team into day-to-day operations and has wealth of experience in senior finance roles, both operationally and strategically.


Nick Curyer – VP Sales and Account Management – Asia Pacific Region

With over 20 years of specialisation in back office solutions Nick is responsible for all eg partner relationships in India, Japan, ASEAN countries and Australia/New Zealand.  Nick joined eg as managing director of XTAQ when the company was acquired by eg in 2010.


Phil Jones – Chief Technology Officer

Phil Jones oversees all of the Company’s technical development, research and development and ensures all technology-related decisions are aligned with both customer requirements and corporate strategy.


Tony Lynock – Head of Software Operations

Tony is responsible for eg’s Support, Testing, Professional Services and Managed Cloud Services teams. He has a wealth of project delivery experience from previous positions with TIBCO, Staffware and IMI Computing.

As at 13 September 2017 there were 22,682,937 ordinary shares in issue.

As at 13 September 2017 notification had been received of the following interest which equal or exceed a 3% interest of the Company.

Investor (Holdings in excess of 3%)  Shares held % of issued share capital
Living Bridge 4,340,161 19.13%
Hargreave Hale 3,694,943 16.29%
Aspect Software UK Limited 2,147,939 9.47%
Herald Investment Management 1,441,538 6.36%
Unicorn Asset Management 1,050,273 4.63%
Rodney Baker-Bates 1,005,000 4.43%
Alto Invest 689,615 3.04%

Directors’ interests in the shares of the Group as at 13 September 2017, including family interests, were as follows:

Beneficial Ordinary shares of 1p each % of issued share capital
EA Gooch and family 4,012,998 17.69%
G.H. Rolls 111,450 0.49%
N.J.Payne 26,450 0.12%
Directors’ shares – Total 4,150,898 18.30%

EA Gooch as a Trustee has non-beneficial interests in 1,514,285 shares which are held through the eg solutions plc Employee Benefit Trust.

Shares not in public hands as at 13 September 2017 totalled 69.87%.

There are no restrictions on the transfer of eg solutions plc securities.  eg solutions plc securities are currently traded on the AIM market of the London Stock Exchange plc and are not traded on any other platform or exchange.

eg solutions plc

Dunston Business Village

Stafford Road

Dunston, Stafford

Staffordshire

ST18 9AB, UK

Tel. +44 (0)1785 715772

Fax. +44 (0)1785 712541

Email: [email protected]

Website: www.egoptimize.com

 

eg operations management solutions (pty) Limited

82 Maude Street,

Sandton 2146,

Johnanesburg,

South Africa.

Tel. +27 (0) 10 003 0226

Fax. +27 (0) 11 783 4383

Website: www.egoptimize.com

 

USA Office:

eg solutions, 44 Wall Street, 12th Floor, New York, NY 10005

Tel: +1 (212) 461 7100

 

Nominated Adviser and Broker

N+1 Singer
One Bartholomew Lane,  
London,
EC2N 2AX
United Kingdom  

Reporting Accountants and Auditors

RSM UK Audit LLP
Festival Way,
Festival Park,
Stoke-on-Trent,
Staffordshire,
ST1 5BB
United Kingdom 

Solicitors to the Company

TLT Solicitors
20 Gresham Street,
London,
EC2V 7JE
United Kingdom 
 
Osborne Clarke
One London Wall,
London,
EC2Y 5EB
United Kingdom 

Secretary

TLT Secretaries Limited
One Redcliffe Street
Bristol, BS1 6TP
United Kingdom 

Registrar

Capita Asset Services
The Registry,
34 Beckenham Road,
Beckenham,
Kent,
BR3 4TU
United Kingdom 

Bankers

Handelsbanken,
4 Rutherford Court,
Staffordshire Technology Park,
Stafford,
ST18 0GP
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